This Return and Refund Policy (“Policy”) applies to all purchases made through the Relax Elevate website (“Site”). By making a purchase on the Site, you agree to be bound by this Policy.

1. Returns and Refunds

1.1 We offer a 14-day return and refund policy for all eligible products purchased through the Site. If you are not satisfied with your purchase for any reason, you may request a return and refund within 14 days of receiving the product.

1.2 To initiate a return and refund request, please contact our customer service team at [contact email/phone number] and provide your order number and reason for the return.

2. Return Process

2.1 Upon receiving your return request, our customer service team will provide you with instructions on how to return the product. Please note that the item must be returned in its original condition and packaging, with all accessories included.

2.2 Our own fleet will pick up the item from your location for return to our warehouse.

3. Inspection and Refund

3.1 Once the returned item is received at our warehouse, it will undergo a thorough inspection to ensure that it meets our return criteria. This process typically takes 3-5 working days.

3.2 If the item passes inspection and is eligible for a refund, we will notify you and process the refund to your original method of payment.

4. Replacement Option

4.1 Alternatively, if you prefer a replacement for the returned item instead of a refund, please indicate your preference to our customer service team. If the replacement item is available, we will arrange for delivery to your address.

5. Contact Us

5.1 If you have any questions about our Return and Refund Policy, please navigate to our contact us page and contact us with either filling up the contact form or directly contact us with the contact info shown.